Cisco WW Programme FAQs

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• Direct services - charitable conduct, activities, and/or services that directly benefit a third party beneficiary who is the end recipient of the charitable conduct, activities, and/or services.
• Indirect services – charitable conduct, activities, and/or services that (1) do not directly benefit a third party beneficiary, or (2) directly benefit a third party who is NOT the end recipient of the charitable conduct, activities, and/or services (e.g: foundations and grant-making organisations, umbrella organisations, professional bodies etc).

Products

• Each order you place for Cisco products must be accompanied by an Order Confirmation letter from a Trustee or Director of your organisation. 
• All Cisco orders are subject to approval and may take up to 8 weeks for complete fulfilment. Occasionally, supply issues may result in longer lead times.
  Items within a request might be delivered in more than one shipment. Due to the nature of the network design, product availability, and fiscal year schedules, all product donations are subject to change or delay without notice. Cisco reserves the right to substitute functionally equivalent products for any request.
• Shipping details and SMARTnet contract information provided by Cisco are available on the Order Status page.
• Recipient organisations are required to sign an Equipment Donation Agreement.

Fulfilment

• Your product(s) will be delivered by courier to your organisation's registered address or the delivery address confirmed in your Order Confirmation.
  
  Please note: Orders may be delivered in more than one shipment.