Placing An Order

The CTX Programme offers donated technology products, from Partners such as Microsoft, Symantec and Cisco, to eligible organisations via the on-line CTX Shop.

If your organisation has been registered with CTX, and we have confirmed that your organisation does meet the required eligibility criteria for at least one of our Partners, please see our Partners' Entitlement Guidelines before placing an order. You will be able to find out how many products you can order, how often, minimum order quantities etc.

Once you have viewed the entitlement guidelines, please log in to the on-line shop using your organisation's username and password.  If you have forgotten your password, click on the 'Reset Password' link on the right of the screen.

Once you have logged in  to the on-line shop, you can Browse Products, and choose to search by Partner or category of product.  In each case, you will see a list of available products with associated Administration Fees or Discounted Fees.  You can click on an item to see more information.

Please note: A single order cannot contain products from more than one Partner i.e. you will not be permitted to add a product from a Partner to a cart which already contains a product from a different Partner. Separate orders must be placed for each Partner's products.

Once you have decided that you would like to acquire a product, you add it to your cart.  You can view the items in your cart at any time.  Once you have have finished selecting items, you proceed to the checkout.

At checkout, you will be provided with a summary of your order and confirmation of your delivery address.  It is a requirement of the CTX Programme that goods are delivered to the Registered Address of your organisation. Exceptions: Certain Partners may permit goods to be delivered to a different address, provided confirmation of the delivery address is given in writing by a Trustee or Director of your organisation. Please see Delivery Address for further information.

Once you have checked your order is correct, and you have edited your delivery address if permissable by the Partner whose products you are requesting, you proceed to payment.

Payments can be made by Credit or Debit card via CP Web, a secure card payments service.

Once you have submitted your order, you will see an order confirmation page which you will be able to print out. You will also receive two emails:

• Order Confirmation
• Order Summary

Certain Partners require additional documentation to be submitted at this stage:

• Each donation request you place for Cisco products must be accompanied by a letter from a Trustee or Director of your organisation. Please see Order Confirmation for further information. We do not require an order confirmation for other Partners' products.
  
• Before we pass your donation request on to Huddle for approval and fulfilment, we will require you to complete Huddle’s Setup Form.

All orders are subject to approval.  In the event that your order cannot be accepted, you will receive immediate advice and an automatic refund of the Administrative Fee.

Upon approval, you can expect to receive your order as outlined in Order Fulfilment.