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Placing An Order

The CTX Programme offers donated technology products, from Donor Partners such as Microsoft, Symantec and Cisco, to eligible organisations via the on-line CTX Shop.

If your organisation has been registered with CTX, and we have confirmed that your organisation does meet the required eligibility criteria for at least one of our Donor Partners, please see our Donor Partners' entitlement guidelines before placing an order. You will be able to find out how many products you can order, minimum order quantities etc:

Once you have viewed the entitlement guidelines, please log in to the on-line shop using your organisation's username and password.  If you have forgotten your password, click on the 'Reset Password' link on the right of the screen.

Once you have logged in  to the on-line shop, you can Browse Products, and choose to search by Donor Partner or category of product.  In each case, you will see a list of available products with associated Administration Fees.  You can click on an item to see more information.

Please note: A single order cannot contain products from more than one Donor Partner i.e. you will not be permitted to add a product from a Donor Partner to a cart which already contains a product from a different Donor Partner. Separate orders must be placed for each Donor Partner's products.

Once you have decided that you would like to acquire a product, you add it to your cart.  You can view the items in your cart at any time.  Once you have have finished selecting items, you proceed to the checkout.

At checkout, you will be provided with a summary of your order and confirmation of your delivery address.  It is a requirement of the CTX Programme that goods are delivered to the Registered Address of your organisation. Exceptions: Certain Donor Partners may permit goods to be delivered to a different address, provided confirmation of the delivery address is given in writing by a Trustee or Director of your organisation. Please see Delivery Address for further information.

Once you have checked your order is correct, and you have edited your delivery address if permissable by the Donor Partner whose products you are requesting, you proceed to payment.

Upon completing the transaction, you will [need to explain what happens for the different types of payment]

Once you have submitted your order, you will see an order confirmation page which you will be able to print out. You will also receive two emails:

  • Order Confirmation
  • Invoice

Please note: Each order you place for Cisco products must be accompanied by a letter from a Trustee or Director of your organisation. Please see Order Confirmation for further information. We do not require an order confirmation for other Donor Partners' products.

All orders are subject to approval.  In the event that your order cannot be accepted, you will receive immediate advice and an automatic refund of the Administrative Fee.

You can expect to receive your order as follows:

  • Bytes of Learning - Up to 10 days from the date we recieve your payment.
  • Cisco - Up to 90 days from the date we receive your payment and Order Confirmation.
  • Flickr - Up to 10 days from the date we receive your payment.
  • Microsoft - Up to 14 days from the date we receive your payment.
  • Symantec  - Up to 21 days from the date we receive your payment.
  • Winfrasoft - Up to 14 days from the date we receive your payment.

Please see Frequently Asked Questions for further information.

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