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A Dynamics CRM user CAL provides a user full read-write access to a Dynamics CRM professional or enterprise server. The CAL is functionally equivalent to a combined limited and full use additive user CAL.

Additional Information: For a rundown of the available editions of Dynamics CRM 4.0 and licensing alternatives, see the Guide to Dynamics CRM 4.0 Editions and Licensing.

Note: This license does not require media.

Dynamics CRM 2011 is a CRM (customer relationship management) server application designed to run on Windows Server 2008 or Windows Small Business Server 2008 in conjunction with Exchange Server. Dynamics CRM provides users with a shared database of customer records and communications, ensuring that all departments have access to up-to-date customer information, as well as a unified system for scheduling contact with customers and other CRM duties.

CRM Server is one of two editions Dynamics CRM 2011: CRM Workgroup Server 2011 and CRM Server 2011. Workgroup Server includes licenses for a maximum of five users to access the server from any number of computers or other devices. CRM Server 2011 supports multiple, distinct CRM databases on a single server and has no user limit.

Users can access and work with Dynamics CRM customer records and reports through an Outlook toolbar or by using Internet Explorer to access a customized, internal website. Reports are available with on-demand, scheduled, or event-based delivery, and can be generated by users without IT assistance.

Users can integrate contacts, emails, tasks, appointments, or OneNote notes with the appropriate customer records; track email correspondence; and schedule and automate tasks such as customer contacts. Replies to tracked emails are automatically tracked as well, allowing users to quickly see all pertinent correspondence with or about a customer. Contact can be assigned for customers personally or in groups; and can be scheduled individually, recurrently, or as triggered by other events.

Both the web and Outlook interfaces are highly customizable. Access rights and interface settings can be set at all levels and departments so that personnel can access records in an appropriate and intuitive form.

Dynamics CRM supports SQL Server Mirroring, which ensures that a backup copy of the database is consistently available in case of damaged files.

Other capabilities include the following:

The improved offline user experience in Dynamics CRM allows for offline reporting and customization, with automatic synchronization when an Internet connection becomes available.
Multi-tenant architecture lets organisations maintain multiple, distinct CRM databases on a single server.
CRM data and reports can be exported in Excel format. After making edits to CRM information in an Excel spreadsheet, the user is given the option to re-import edited information back into the CRM database, thus allowing CRM data to be altered and recalibrated using the familiar tools and functions available through Excel.
The highly flexible structure lets developers add components using the .NET framework.
Users can customize the Dynamics CRM dashboard, selecting what data appears on it and from which sources.

Additional Information

For a summary of the available editions of Dynamics CRM 2011 and licensing alternatives, see the

Guide to Dynamics CRM Editions and Licensing.

Installing this product requires a licence key and installation media. Within 14 days of placing your order, instructions for obtaining the licence key will be sent to your organisation's registered e-mail address and free installation media will be delivered to your organisation's registered address.

Under the Software Assurance programme, you have the right to install any new release of products covered in the agreement during the term of your coverage.

The GLC-FE-100FX is one of Cisco's 100BASE-X Small Form-Factor Pluggable (SFP) transceivers. These hot-swappable input/output devices plug into a Fast Ethernet port or slot, linking the port with the network. This FX model operates on ordinary multimode fiber-optic (MMF) link spans up to 2 kilometers long.

Windows Vista Business is the business-oriented edition of the previous Microsoft operating system. It should be requested by organisations whose computers cannot support the system requirements of the latest Microsoft operating system, Windows 7. Compared to Windows XP, it features increased ease of use, better security, more search capabilities, and improved wired and wireless networking. This 64-bit version operates on a computer with a 64-bit processor and 64-bit drivers. This 64-bit version operates on a computer with a 64-bit processor and 64-bit drivers.

This is an upgrade product. To install this operating system, you must have a valid licence that is not in use on another computer for one of the following operating systems: Windows 2000; Windows XP Media Center, Tablet PC, Professional, or Professional x64. Upgrading from some of these systems requires a "clean install," meaning you must remove all files and applications, install the system, and then copy back the files and reinstall the applications. For the rest of the systems, you can install "in place" as long as you have the latest service pack for the current system. For complete information, see Microsoft's Upgrade Paths page.

Windows Vista Business requires significant system resources, as detailed below. Although Vista will operate on a computer with the minimum hardware configuration described in the system requirements below, some features, such as the Aero graphical interface, need the recommended configuration.

Important Volume Licencing Information: With Windows Vista, organisations can choose between two types of volume licence keys for product activation: a Key Management Service (KMS) licence key or a Multiple Activation Key (MAK). Organisations will be provided with both types of keys on the Microsoft Volume Licencing website, but they should only use one to active their product.

A KMS key requires at least 25 computers on a network for activation. Organisations with fewer than 25 computers should use a MAK. For more information about deciding which type of key to use, see PNGO PROGRAMME’s Guide to Microsoft Volume Licencing Keys.

Acquiring the Installation Media and Licence Key: Installing this product requires installation media and a licence key. Installation media will be shipped to you free of charge.

The licence key allows you to use the installation media to install the product on as many computers as you have received donations for. This quantity is specified in the donation email sent to your organisation email address after your eligibility has been verified and your administrative fee has been received.