Symantec FAQs

 

For answers to general questions about the CTX Programme, including registration and placing an order, please see CTX Programme FAQs.

General

What is the Symantec Desktop Programme?

As part of Symantec’s commitment to the voluntary sector, Symantec will be expanding its software donation program to better serve the nonprofit communities in the UK.

The Software Donations programme is designed to meet the needs of small charities and to ensure they have access to Symantec technology they need to achieve their missions. By researching and working with small charities, there is an understanding of which products are most valuable to them and the appropriate number of licences to make available.

Eligibility

How can I find out if my organisation is eligible?

Please see Symantec Desktop Programme - Eligibility Criteria for further information.

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Please see the Symantec Directory for further information.

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Ordering

How many products can I request?

During one fiscal year (1st July - 30th June) an organisation may request a maximum of two bundles from the Symantec Desktop Programme Product Range.

For information on placing an order, please see Placing an Order FAQs.

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Processing

How soon will we get the software?

Once your order has been accepted and processed, the normal turnaround time for licence requests is up to 21 days.

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Support

What should I do if I require support?

For technical questions or troubleshooting, Charities can access Symantec's award-winning on-line Knowledge Base.

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Licence Renewals

What should I do if I need to renew my licences?

You can either request a new donation in the next fiscal year (1st July - 30th June) or you can contact a supplier of discounted software such as Phoenix Software or Pugh Computers.

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Refunds & Returns

What should I do if I want to return my order?

Please e-mail us at help@ctxchange.org with “Order Return Request” as the subject line, and include the following information in the text of your e-mail:

• Organisation Name
• Registered Charity Number
• Order Confirmation Number

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Enterprise Products

Will you be offering Enterprise Products in the future?

At the close of the pilot we will evaluate demand and scope out the next phase of the programme.

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How do I learn more about Symantec?

For more information about Symantec’s Community programmes, please see Symantec Community.

You can also visit their Partner Profile.

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