Donated Technology
for UK Charities
Citrix Online Donation Programme FAQs
- General
- Eligibility
- Products
- Ordering
- Processing
- Fulfilment
- Support
- Subscription Renewal
- Refunds & Returns
- More about Citrix Online
What is the Citrix Online Donation Programme?
GoToMeeting is an online web conferencing tool that allows up to 15 users and a host to meet and collaborate securely on the web and on the phone.
How can I find out if my organisation is eligible?
Please see Citrix Online Donation Programme - Eligibility Criteria for further information.
Which products are available through the FluidSurveys Donation Programme?
Please see the Citrix Online Directory for further information.
How many products can I request?
Organisations may request one GoToMeeting subscription ever.
For information on placing an order, please see Placing an Order FAQs.
How soon will we receive the donation?
Once your order has been accepted and processed, the normal turnaround time is up to 10 days.
How will my order be fulfilled?
An e-mail will be sent from our fulfilment team to your organisation's registered e-mail address containing activation instructions.
What should I do if I require product support?
Citrix Online donation recipients can access online help files, training videos, user guides, and customer support 24 hours a day, 7 days a week, at support.gotomeeting.com. The phone number for customer support is +44 (0) 800 404 9279.
What should I do if I need to renew my subscription?
This product is a one-year subscription. After one year, organisations may renew their subscriptions through Citrix Online at standard retail rates.
What should I do if I want to return my order?
Returns cannot be accepted for this donation programme. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.
How do I learn more about Citrix Online?
Please visit their Partner Profile or visit www.citrix.com
