FluidSurveys Donation Programme FAQs

• General
• Eligibility
• Products
• Ordering
• Processing
• Fulfilment
• Support
• Subscription Renewal
• Refunds & Returns
• More about FluidSurveys

General

What is the FluidSurveys Donation Programme?

FluidSurveys is a web-based application for creating online surveys and collecting and analysing survey data. Users without any programming or design experience can create surveys through a drag-and-drop interface and then invite participants to complete them on the FluidSurveys website. Survey authors can then analyse the results and share them with others, either online or by exporting results as one of several available file types. Polls, which are single-question surveys, can be embedded on an organisation's website or blog.

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Eligibility

How can I find out if my organisation is eligible?

Please see FluidSurveys Donation Programme - Eligibility Criteria for further information.

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Products

Which products are available through the FluidSurveys Donation Programme?

Please see the FluidSurveys Directory for further information.

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Ordering

How many products can I request?

Each eligible organisation may request one donation within a fiscal year — (1st July - 30th June).

For information on placing an order, please see Placing an Order FAQs.

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Processing

How soon will we receive the donation?

Once your order has been accepted and processed, the normal turnaround time is up to 10 days.

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Fulfilment

How will my order be fulfilled?

An e-mail will be sent from our fulfilment team to your organisation's registered e-mail address containing activation instructions.

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Support

What should I do if I require product support?

Support is available from FluidSurveys via e-mail (support@fluidsurveys.com) and on the FluidSurveys website through help documentation and video tutorials.

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Subscription Renewal

What should I do if I need to renew my subscription?

This product is a one-year subscription.  The subscription may be renewed through the CTX Programme each year.

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Refunds & Returns

What should I do if I want to return my order?

Returns cannot be accepted for this donation programme. Downloaded products cannot be exchanged or refunded. We must consider these installed and in use as soon as the request is approved and the administrative fee is received.

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More about FluidSurveys

How do I learn more about FluidSurveys?

Please visit their Partner Profile or visit www.fluidsurveys.com

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